Terms of service

1. About Youze Africa

Youze Africa is an independent cross-border shopping and logistics service at 1 Portal Road, Highlands, Harare. When you order, we buy the goods from the South African store on your behalf, in our own name, ship them to Harare, and hand them over or deliver them to you.

Youze Africa is a trading name of Millennial Ultra Solutions. When you order, your agreement is with Millennial Ultra Solutions; “we” and “us” in these terms mean Youze Africa and Millennial Ultra Solutions.

We are not affiliated with any store shown on our website. Store names only tell you where a product is sold, and all trademarks belong to their owners.

These terms cover personal orders placed on youzeafrica.com, in your account at app.youzeafrica.com, or through our WhatsApp. Youze for Business accounts follow the terms agreed with each business. By creating an account or placing an order, you agree to these terms and to our Privacy policy.

2. Your account

• You need a free account to place an order. You can ask for a quote without one.
• You must be 18 or older, use your real name and a phone number or email address that is yours, and keep your sign-in codes (and your password, if you set one) to yourself.
• We may suspend an account that is used for fraud or abuse.

3. Prices and quotes

• Every price is in US dollars, landed in Harare. It includes buying the item in South Africa, shipping it to Zimbabwe, import duty and our handling, so there is no customs duty for you to pay on top.
• We work it out from the store's own price: store price in rand × our service fee ÷ our quote rate. We set our fees, which can differ by item and category, and may change them. Big items such as large TVs, fridges, washing machines and furniture are priced the same way, and their price also includes the transport their size needs.
• Our quote rate is set by us from the live market USD/ZAR rate, adjusted for conditions in Zimbabwe, and can change at any time. You see it, and every landed price, before you order.
• The prices, quote rate and deposit shown when you place an order are fixed for that order: a later change to our rate, fees or deposit does not change it. If a store changes its own price before we buy, section 6 applies.
• Leaflet prices are the store's promotion for the dates shown. “Was” and “save” amounts are as printed in the store's leaflet.
• Some items are priced by our team before you can pay: a big item the system can't price automatically, where our team adds the transport and sends you the price; more than 10 of one item; products from stores we can't price instantly; and prices you type into the calculator, which our team checks against the store first.
• Some goods can't be shipped at all: see section 11.
• If a store's price has changed by the time you check out, our team confirms the price before you pay.
• A WhatsApp quote is a price, not an order: nothing is ordered, and there is nothing to pay, until you tap Place order on it. A quote you don't place simply expires; send the product again for a fresh price.

4. Placing an order: the price hold

• You place an order at checkout on our website or in your account, or on WhatsApp by tapping Place order on our quote. Until you do, nothing is ordered.
• When you place an order, its price is held for the time shown on your order, with a countdown in your account. Pay the deposit within that time to confirm your order.
• If no deposit arrives in time, the order expires. You can re-price it in your account in one click, at that day's prices.
• If you have told us you've paid (by tapping “I've paid”), the order waits for our check instead of expiring.
• On 0% deposit products there is no deposit to pay: we start buying as soon as you order.
• Stock is not reserved until we buy it (see section 6).

5. Deposit and payment

• Your deposit is a share of the goods that we set and may change; it can differ with the size of the order. Selected promotional products need 0% deposit. You always see the exact deposit before you order.
• The deposit only ever covers the goods. The balance, plus any delivery fee, is paid on collection or delivery, before the goods are handed over.
• Pay by EcoCash, InnBucks, Mukuru, bank transfer or USD cash at 1 Portal Road, with your order number as the reference, then tap “I've paid” in your account. A payment counts once our team has confirmed it.
• We don't take card payments online, and we never ask for your PIN or passwords.

6. Buying in South Africa: stock and price changes

Once your deposit is confirmed, we buy your goods from the store. Stores can sell out, end a promotion early or change a price before we buy. If that happens, we WhatsApp you before buying that item, and you choose:

• a similar item, which we quote first;
• the same item at the store's new price, if it is still available; or
• a full refund of what you paid for that item, by the method you paid with, within 7 days.

The rest of your order goes ahead as normal.

7. Collection and delivery

• Collection is free at 1 Portal Road, Highlands, Harare. We WhatsApp you when your order is ready.
• Collection hours: Monday to Friday 08:00–17:30, Saturday 08:00–16:30 and Sunday 09:00–16:00.
• Bring your order number and any balance still due. Someone else can collect for you with your order number (and any balance due).
• We deliver across Harare and anywhere in Zimbabwe. The delivery fee depends on your location, and we tell you what it is before dispatch. Outside Harare we deliver through trusted couriers.
• You can switch between collection and delivery until your order is ready for collection or out for delivery.
• Turnaround is usually 3–10 days after your deposit is confirmed, depending on the store's stock and the shipping schedule. This is an estimate, not a guarantee. Once your deposit is verified we usually buy within 24 hours, and goods leave South Africa for Harare twice a week.
• Please check your goods when you collect them or when they are delivered.

8. Cancelling an order

• Until we have bought your goods, you can cancel on WhatsApp. We refund what you paid, less a 20% cancellation charge, by the method you paid with, within 7 days.
• Once we have bought your goods in South Africa, the order can no longer be cancelled.
• An order whose price hold ends without a deposit simply expires: there is nothing to cancel or pay.
• A quote you did not place is not an order, so there is nothing to cancel.
• The cancellation charge only applies when you cancel. If a store sells out, ends a promotion or changes its price before we buy and you choose a refund for that item (section 6), the refund is in full.

9. Faults, damage, returns and warranties

• Warranties are the manufacturer's or the store's, not ours. Some can only be claimed in South Africa. Contact us and we will help you claim; if an item has to go back to South Africa, we tell you any cost first.
• If an item arrives damaged or is not what you ordered, WhatsApp us within 48 hours of collection or delivery, with a photo. We will replace it or refund what you paid for it.
• We don't take back items because you changed your mind: once you have collected your order or it has been delivered, the order is complete.

10. Our responsibility to you

• We are responsible for buying what you ordered, shipping it, and handing it over or delivering it in the condition we received it from the store.
• We are not responsible for delays or losses caused by things outside our control, such as store delays, border or customs hold-ups and shipping disruptions. We keep you updated on WhatsApp when they happen.
• Our total responsibility for an order is limited to the amount you paid us for it.
• Nothing in these terms takes away rights you have under Zimbabwean consumer protection law that cannot be excluded.

11. What we don't ship

We don't buy or ship gas cylinders, liquor, flammable goods or medicines. We can't take an order for them, and we can't bring them to Harare if they are sent to our South African address.

12. Sending your own online orders to our South African address

• You can have your own online orders delivered to our South African address, 48 Hawaii Crescent, Cosmo City Ext 5, Roodepoort, 2188, and we bring them to Harare.
• Please WhatsApp us before you send a parcel, so we know to expect it.
• The fee depends on the item type, value and volume. We tell you what it is before we bring your parcel to Harare.
• Collection, delivery and what we don't ship work as set out in these terms.

13. Changes, the law and contact

We may update these terms. The version on this page when you place an order applies to that order, and we show the date of the latest update at the top of this page.

These terms are governed by the laws of Zimbabwe. If something goes wrong, please talk to us first: most problems are sorted out quickly on WhatsApp.

Address

1 Portal Road, Highlands, Harare, Zimbabwe

Email

hello@youzeafrica.com

WhatsApp

+263 71 972 4399